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Performance and Predictability
for Value Delivery

These four training modules are components of an advanced program for leaders titled "Performance and Predictability for Value Delivery". While each module can be conducted separately, it is advisable to take them as a complete package for optimal results.

  1. Systems Thinking for Product Development
  2. Visualization & Metrics: Measurable Progress and Performance
  3. Improving Team Performance
  4. Improving Flow Predicatability

Systems Thinking
for Product Development

Target Audience:

Leaders, Agile Coaches,

Program Managers, Team Leads

​

Training Duration:

Half day

Systems Thinking is frequently referenced in trainings and articles, yet it remains a concept that many leaders find difficult to put into practice, even though it holds significant relevance and advantages for enhancing the performance of systems they oversee.

Learning Outcomes:

  1. Grasp the concept of Systems Thinking and its impact on decision-making.

  2. Explore the relevance of Systems Thinking in product development context.

  3. Learn different types of leverage points that can help you navigate complexity and optimize system performance.

Content Outline:

  1. Introduction to Systems Thinking, and various types of Systems

  2. Complicated vs Complex work - Stacey Matrix, Cynefin

  3. Overview of Complex Adaptive Systems (CAS)

  4. Causal Loops - Reinforcing, Balancing

  5. E2E Product Development Flow - Stages, imbalances, metrics

  6. Leverage points for Complex Adaptive Systems

Visualization and Metrics: Measurable Progress and Performance

Target Audience:

Leaders, Agile Coaches,

Program Managers, Team Leads

​

Training Duration:

Half day

One of the key reasons many Agile transformations result in a ‘shallow transformation’ is the limited understanding and use of meaningful metrics. While team-level metrics are commonly used, metrics that provide insights at higher organizational levels are often missing. This lack creates an over-reliance on subjective opinions, which can mask sub-optimal outcomes and hinder real progress.

Learning Outcomes:

  1. Understand the critical role of visualizing knowledge work.

  2. Learn to visualize work at various levels using Kanban boards.

  3. Differentiate between Value, Flow, and Process metrics.

  4. Gain the skills to create and interpret powerful metrics visualizations.

Content Outline:

  1. Need for Visualization for knowledge work

  2. End-to-end Continuous Flow
    - Sections, transitions, and variations between single-team and multi-team flows

  3. Kanban Boards at different levels

  4. Value Metrics

  5. Flow Metrics 
    - Progress and Performance metrics
    - Team level metrics - Scrum and Kanban
    - Product and Portfolio level metrics

  6. Process Metrics - examples, usefulness​

  7. [Optional] Review of existing metrics

  8. [Optional] JIRA considerations for metrics enablement

Improving Team Performance

Target Audience:

Leaders, Agile Coaches,

Program Managers, Team Leads

​

Training Duration:

Half day

This half-day training module equips participants with insights into the dynamics of individual and team performance. It highlights how leadership behavior influences outcomes, explores the unique challenges and benefits of teams as complex adaptive systems, and identifies actionable strategies for enhancing performance at all levels.

Learning Outcomes:

  1. Gain a deeper understanding of individual and team performance models.

  2. Explore performance enablers for individuals and teams.

  3. Learn how leaders can consciously influence performance through key leverage points.

  4. Understand teams as complex adaptive systems and how to navigate their dynamics effectively.

Content Outline:

  1. Review of Team Performance models 

  2. Individual Performance enablers

  3. Influence of Leader on individual and team performance

  4. Team as a Complex Adaptive System 

  5. Team Performance enablers

  6. Leverage points for Leaders

Improving Flow Predictability

Target Audience:

Leaders, Agile Coaches,

Program Managers, Team Leads

​

Training Duration:

Half day

This training explores the challenges of achieving predictability in complex work environments and provides practical approaches to overcome them. Participants will gain insights into the limitations of traditional planning methods, new release planning strategies tailored for knowledge work, and actionable practices to address variability in requirements, implementation, and performance.

Learning Outcomes:

  1. Develop a deeper understanding of Predictability in the complex knowledge work domain.

  2. Identify limitations of the legacy planning approach (fixed scope & schedule).

  3. Explore alternative release planning options tailored for complex work.

  4. Recognize and analyze sources of variability in knowledge work and learn practical strategies to minimize their impact on team performance.

Content Outline:

  1. Understanding Predictability in a Complex work domain

  2. Challenges with legacy planning approach

  3. Release Planning approaches for Complex Work

  4. Toyota 3M model - Muda, Mura, Muri

  5. Solving for Variability/ Uncertainty

    • Variability in requirements (What)

    • Variability in implementation (How)

    • Variability in people performance (Who)

  6. Framework-agnostic Agile practices

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Query for Training - Performance & Predictability

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